Privacy Policy

1. Introduction

Welcome to MOC Technologies. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our software development services, or enroll in our Tech Academy and SIWES programs.

2. Information We Collect

We may collect and process the following types of data:

• Identity Data: First name, last name, username, and title. For students, we may also collect your school name and department.
• Contact Data: Email address, billing address, and telephone numbers.
• Financial Data: Payment details and transaction history. Please note that online payments are processed securely via third-party gateways (e.g., Paystack), and we do not store your raw credit card details on our servers.
• Technical Data: IP address, browser type and version, time zone setting, and operating system used to access our portals.
• Profile Data: Your username and password, project requests, enrolled courses, support tickets, and chat history.

3. How We Use Your Information

We use your personal data to provide and improve our services, specifically to:

• Register you as a new client or student and provision your portal access.
• Process and deliver your software projects or provide LMS (Learning Management System) credentials.
• Manage payments, invoices, and collect fees owed to us.
• Provide customer support, resolve tickets, and communicate with you via live chat or email.
• Send you administrative notices, service updates, and security alerts.

4. Data Security

We have implemented strict, bank-grade security measures to prevent your personal data from being accidentally lost, used, altered, or accessed in an unauthorized way. Access to your personal data is restricted to employees and contractors who have a strict business need to know, and they are subject to a duty of confidentiality.

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners. We may use third-party service providers (such as hosting providers and payment processors) to help us operate our business, provided that these parties agree to keep this information confidential.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws regarding your personal data. You have the right to request access to your data, request correction of inaccurate data, request erasure of your data, and object to the processing of your data. To exercise any of these rights, please contact our support team through your portal or via email.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: hello@moctechnologies.com